Request deletion of your GemFort account

1. How to request deletion

1. If you can sign in, open GemFort, then Profile, Account, and Delete account. Complete the recent-sign-in confirmation.
2. If you cannot sign in, email orbitra.technology@gmail.com with the subject "GemFort account deletion request". Include your account email or phone number, display name, and business name if applicable. Do not include your password or identity-document images in email.
3. GemFort support verifies account ownership before processing an email request. The in-app flow starts deletion after successful verification. An email request starts after support confirms ownership.

2. Data deleted

• Firebase Authentication account and GemFort user profile.
• Owned business profile, public listings, and gem records.
• Private GemTrack records, including costs, events, services, AP records, payments, bills, cheques, trips, expenses, contacts, notifications, and related account records.
• Uploaded account, business, verification, gem, cheque, receipt, trip, and listing files in GemFort-managed storage.
• Push-token data and account preferences stored by GemFort.

3. Data that may be kept

• Security and audit records needed to protect GemFort, investigate abuse, or comply with law. Routine Google Cloud logs are retained for up to 30 days. Required audit logs are retained for up to 400 days under the current configuration.
• Information needed for an active fraud investigation, dispute, legal claim, or accounting obligation, only for the applicable required period and with identity removed where feasible.
• Information another user or an independent third party copied or stored outside GemFort. GemFort cannot delete those copies.

4. Deletion timing

Live GemFort account, Firestore, and Storage data are removed when the verified deletion workflow completes. Some security, audit, legal, or accounting records may remain for the retention periods described above. Provider-level caches or backup copies, if any, are removed according to the provider's normal expiry cycle.